Reference

Your Rights and Our Legal Commitments

dragon22 operates under a clear legal framework so you always know where you stand — your account data, your transaction records, and your access rights are governed by…

Jurisdiction-aware termsDANA, OVO, GoPay & QRIS coveredAccount data rights documentedTransparent cookie policyContact path for legal requests

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What Our Legal Terms Actually Cover

dragon22 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service define the relationship between dragon22 and you — covering account creation, fund handling, and dispute resolution. We process deposits made via DANA, OVO, GoPay and QRIS under the same legal obligations as any other payment instrument: funds are logged, reconciled, and linked

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to your verified account. Withdrawal requests go through an identity-check step before any funds move, a process required by our anti-money-laundering obligations. Access to certain features depends on local law in Indonesia, and we restrict or adjust availability automatically based on the region your account is
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registered in. If you are in Bandung or anywhere else in Indonesia and a feature is unavailable to you, our terms explain the legal basis for that restriction — not just a generic error message.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a data-access request, or need a copy of our full terms, our legal support channel is open every day from 07:00 to 23:00 WIB. We handle legal queries separately from general support so your request goes directly to the right team without delay.

Team online

Live Chat — Legal Queue

Open the live chat widget, select 'Legal & Compliance' from the topic list, and a dedicated agent picks up your case within five minutes during operating hours 07:00–23:00 WIB.

Email — Legal Team

Send your written request to our legal email address found in the footer. We acknowledge within four business hours and aim to resolve data or terms queries within three working days.

Account Portal — Document Requests

Log into your account, navigate to Settings → Privacy, and submit a data-export or deletion request directly. The portal tracks the status of your request in real time.

HOW WE HANDLE POLICY

Data Handling, Cookies and Account Security

dragon22 applies a layered approach to account security and data management — from the moment you register to the moment any data-retention period ends.

Data Retention Period

Account records, including DANA and OVO transaction logs, are kept for a minimum of five years under financial-services obligations.

Cookie Handling

We use session cookies for login continuity and analytics cookies to measure page performance.

Account Security Protocols

Each account is protected by two-factor authentication sent to your registered mobile number.

Third-Party Data Sharing

We share transaction data with QRIS and GoPay processors only to the extent required to complete your payment.

Who Manages Your Data

The data controller for all Indonesia-registered accounts is the dragon22 legal entity named in the full terms document.

Requesting Changes to Your Record

To correct, update or remove personal data, go to Settings → Privacy in your account.

Common Legal Questions from Our Users

These are the questions we receive most often through the legal support queue — each answer reflects the actual process we follow, not a templated policy deflection.

Access to our platform depends on local law. We recommend checking the regulations applicable to your region in Indonesia before creating an account. Our terms detail the jurisdictions where access is restricted.

We collect your name, email address, mobile number, date of birth, and the payment method you link — such as DANA, OVO, GoPay or QRIS. This data is used solely for account verification, fraud prevention, and legal compliance.

Transaction records, including all deposit and withdrawal entries from DANA, OVO, GoPay and QRIS, are retained for a minimum of five years. This period is set by financial-services law applicable to our operations.

Yes. Log into your account, go to Settings → Privacy, and submit a data-export request. We deliver a structured file to your registered email within five business days of receiving the request.

Open a legal-queue live chat or email our legal team with your account ID and the transaction date. We investigate and respond with findings within three business days; disputed amounts are placed on hold during the review.

When you close your account, active access is revoked within 24 hours. However, your transaction and identity records are retained for the legally required five-year period before permanent deletion is eligible under our data policy.

We use functional and analytics cookies. You can opt out of non-essential cookies at any time via the cookie settings panel at the bottom of any page. Functional cookies required for login and payments cannot be disabled without affecting account access.

Your Rights and Our Legal Commitments

How to Reach Us on Legal Matters

Live Chat — Legal Queue

Email — Legal Team

Account Portal — Document Requests

Data Handling, Cookies and Account Security

Data Retention Period

Cookie Handling

Account Security Protocols

Third-Party Data Sharing

Who Manages Your Data

Requesting Changes to Your Record

Common Legal Questions from Our Users

01 Is dragon22 available to me under Indonesian law?

02 What personal data does dragon22 collect when I register?

03 How long does dragon22 keep my transaction records?

04 Can I request a copy of all data dragon22 holds on me?

05 How do I dispute a charge or a transaction on my account?

06 What happens to my account and data if I close my account?

07 How does dragon22 handle cookies, and can I opt out?

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